A BACKGROUND OF CALL CENTRES IN THE PHILIPPINES

If you are living in the United States and calling Dell, IBM, Charter, AT&T, or Vonage, chances are, you will be speaking to someone from a Philippine Call Center Company.

Following India, Philippines is now rising to be another best alternative for outsourcing solutions of major companies in the United States, English-speaking European countries, and Australia.

With a long history of contact with the United States, including several decades of American colonial rule, Filipinos are more attuned to Western culture than most Asians. Call center employees not only find it easy to relate to Westerners but are also quick to adapt to a variety of accents. Most call center employees receive intensive training to acquire the accent of the country that they will be calling.