In a call center environment, a Language Specialist's primary duties are to supervise or perform work in rendering from a foreign language into English the spoken words where the objective is accurate translations, accent reduction or modification.
- A Language or Accent and Communications Specialist administer a systematic approach used to learn or adopt a new accent base on the client's customer's location. The methodology involves several steps, which include identifying deviations in the person's current speech from the desired accent such as pronunciation, speech patterns, changing the way one uses their mouth, teeth and tongue to form vowel and consonant sounds.
- They also modify intonation and stress patterns so that call center agents master the second language and alter their speech to more closely resemble the accent of a certain group of people, thus enhancing clarity of their communication.
- Part of a Language or Accent and Communications Specialist's responsibility is to evaluate call center agents in order to determine their current speech and language development.
Their job would also include monitoring remotely or thru recordings the call center agent's conversations with callers.