If you have been following my blog here (Personal Journey), you know that I was a bummer for 11 years before I decided to apply for a call center job, and I got the job right away on my first application. I don't think I'm smarter than anybody else is. What I believe though, that convinced those HR guys to take me in, is my honesty to admit my lack of knowledge on some points and my eagerness to learn, plus my perseverance and confidence on what I believe I can do. And just like what I mentioned on my "Interview Tips for Call Centre Job," you need not exaggerate on your qualifications or pretend that you know something or someone when you don't. Skills will be taught in any call centre.
Having been on this industry for quite sometime, I have compiled a list of Interview Questions that are most often asked by those call center HR personnel, and what they actually want to find out from asking those interview questions.
Why are you applying for this position?
Never ever never ever mention your financial motive like "because I need money or I'm looking for greener pasture" and don't say "I need experience." On the interviewer's point of view, it meant you are just going to use the company as a stepping ground before moving on to bigger things. Uh-oh, call centers biggest headache is attrition rate. They invest on training people, and therefore they need a long term team player.
TIP: Check on the call centre's background first and be sure to know the nature of the job that you are applying for, and explain how this job opportunity and the company will fit in with how you want to develop your skills and abilities. Mention your past experience (in school or at work), and be able to correlate them .
EX: "I have learned that this company is (mention the company's strength), and I have always wanted to work on that kind of settings. (name of the job position) will help me develop my skills in (abilities and talent).
Where do you see yourself five years from now?
Aww, it's so tempting to answer this with your personal plans like have a family, kids and be in the US, Canada, etc. But please, this is a make or break question. What they really want to find out is if you have focus and direction, and how you can be of value to the call centre.
TIP: Be sure that you prepare a well-thought-of career path before going to the interview.
What do you expect out if this job?
When they asked me with this question, I was spellbound, I just want to walk out of the room. I dared asked him to give me a few seconds to think about it. And after collecting my thoughts, I answered it with the best way I can. Although there's nothing wrong admitting that you need sometime to think about it, being prepared for this question will put you in a better position. Since this is job-related, you can only get a thumbs-up by letting your interviewer know that you understand the nature of the job and the pressure it entails. Explain why you would like to learn those responsibilities, and be challenged by the pressures.
TIP: Get an idea of the job responsibilities.
What can you do for us, that someone else can't?
This is now your chance to sell yourself by emphasizing your unique ability/skill. Recall your past experiences when your solution was able to solve a problem that nobody ever thought of.
TIP: Think of your character traits, experiences, and positive attitude that makes you up as a person. Use them to sell yourself. But please, don't fill the room with hot-air.
Now the bombshell, Why should we hire you?
Correct answer: "Because I will be an asset to your company."
TIP: Before answering, convince yourself first with those words.
If you are looking for a career in call centers, consider looking at these great tips from an insider:
- Enhance Your Communication Skills
- Enhance Your Technical Skills for Technical Support Job
- Job Descriptions
- The Right Answer to The Interview Question: Tell Me About Yourself