Amcat's Contact Center Suite is a comprehensive blended inbound outbound contact management system (call center software).
This unified system includes the key call center software technologies that contact centers need most including: Predictive dialing and other dialer modes, Inbound contact management and ACD, Asterisk-based PBX, Email ACD, Self Service IVR software, CTI for intelligent screen pops, Digital Recording, Workforce Management and Reporting, Multi-channel contact including email, Web and Fax, and VoIP Support.
The Amcat educational philosophy focuses on the human element to that enables both technical and non-technical personnel to get the most out of their contact center technology and staff.
Amcat provides comprehensive on-site instruction for the call center's team and works in concert with the Amcat implementation staff so the agents and managers will feel confident in using the Amcat solution call center software from the outset.
Amcat’s customer development centers help existing and future call centers get the most out of their contact center technology. By offering a series of specially designed courses provided at dedicated educational centers, companies can get the instruction they need in a class room setting.
The Noble-Amcat team is highly trained to diagnose and solve the call center's technical issues as well as to help the client optimize the performance of the system. With contact by either phone or email, Amcat offers multiple levels of support so that contact centers can choose the level that meets the call center's software requirements.
300 Johnny Bench Drive
Oklahoma City, OK 73104
Tel: +1 405 216 8080
Toll Free US: 800 364 5518
Fax: +1 405 216 8063
European Development Centre
11 Commerce Way
Tel: +44 (0) 161 772 7100
Toll Free UK: +44 (0) 800 169 2028
Fax: +44 (0) 161 876 4323
Managing Director: Dan Mollard
Tel: +49 (0) 221 5694 176
Fax: +49 (0) 221 5694 353