One call center that continue to value quality when it comes to their performance is Accenture. It is a global management consulting, technology services and outsourcing company. The International Association of Outsourcing Professionals (IAOP) ranked Accenture to be the number one outsourcing service provider on the Global Outsourcing 100 list.
Accenture was established in 1989 primarily as a technology consultant and systems integrator, and soon began offering new breeds of business integration solutions to clients.
They have maintained their relationships with the world's leading companies and governments and work with organizations of all sizes—including 94 of the Fortune Global 100 and more than two-thirds of the Fortune Global 500. Their commitment to client satisfaction strengthens and extends their relationships. One proof is that all of their top 100 clients in fiscal year 2007, based on revenue, have been clients for at least five years, and 85 have been clients for at least 10 years.
Industry-Specific Business Process Outsourcing Services
- Insurance BPO
- Navitaire-helping airlines reclaim relationships with their customers
- Public Service (Government) Processing-helping the public sector to provide better citizen services
- Utilities BPO-provides customer care, technology and business services to utility companies
- Pharmaceutical BPO Services-provides outsourcing services to medical organizations
- Health Administration BPO Services-provides outsourcing services to health payers
Accenture also offer "bundled outsourcing" services where they provide multiple BPO services on a shared services basis or bundle BPO services with IT outsourcing.
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