There's been a lot of buzz about call center politics. Most, being a huge organization with thousands of employees, politics seem to be inevitable. Individuals get promoted because they know the boss, personally. But although there are call centers that cannot stick to their code of conducts, there are still a lot out there who continue to advocate meritocracy.
So for those who have made it to the call center industry, try to look around. Be very inquisitive about your higher ups. It's not so bad to check if they are suited for the job. Well, it is imperative for you if you want to build a lifetime career in that call center company you so diligently served in the hope of building your ladder up to the corporate.
More of Employee/Employer Releationship here.