TECHNICAL SUPPORT REPRESENTATIVE

Description

A Technical Support Representative for a call center is a person who provides answers to questions from customers regarding use and trouble-shooting of equipment. It can either be for hardware, software, use or application of different pieces of equipment, from home appliances, to commercial equipment to industrial machinery.

Duties

  • A Technical Support Representative's duty may include training new users about a particular product.
  • They must know the product well to identify and resolve technical problems.
  • Lastly, a Technical Support Representative should also provide implementation assistance, if needed to resolve any problem.
Posted by Sybill at 3:48 PM
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