A Technical Support Representative for a call center is a person who provides answers to questions from customers regarding use and trouble-shooting of equipment. It can either be for hardware, software, use or application of different pieces of equipment, from home appliances, to commercial equipment to industrial machinery.
- A Technical Support Representative's duty may include training new users about a particular product.
- They must know the product well to identify and resolve technical problems.
- Lastly, a Technical Support Representative should also provide implementation assistance, if needed to resolve any problem.