Tell Me About Yourself
At this stage in my career, I would say that the no. 1 call center interview question that rarely miss an interview is to say something about yourself. Simple as it is, but I would caution you to take time to think about the answer to this Interview Question as this will set the tone for the rest of the interview.
So how would you respond?
The interviewer is not interested to know about your family details or personal background. That you have to realize. What he is interested in are your achievements and the milestones in your career. Period.
You cannot go wrong with this call center interview question, and here's how you should prepare.
Focus. Think about your strength and how it could be important to the call center position (experiences, traits, skills, etc). What would you want the interviewer to know about you. List them down. Yes, list them down. It will help your mind to remember your best answers.
Prepare a script. You can start by talking about your past experiences that brought success even to the most menial task
" I have been in the call center industry for the past two years. My most recent experience was to handle incoming calls for technical support in the Internet service industry. I have enjoyed the job and the challenges that goes with it because of the opportunity to connect with people. I have performed significantly well which has resulted to good customer satisfaction rate."
Next, talk about your strengths and abilities:
" My real strength is my relentless need to satisfy any standard set. I pride myself on my reputation for being there, when and where I am expected to be."
End your response with the statement about your current situation:
"I am now looking for a company that values people: their employees, their clients, and their client's customers. A call center where I can join a strong team."
Practice. Your script should keep you in track, but don't memorize it. You should sound natural and conversational.
This is just one among the list of Call Center Interview Questions that I believe you should be prepared for. Check out How To Beat Tough Questions On a Call Center Job Interview to learn more. Cheers!