For call center job seekers, almost 40 percent of your evaluation will be based on how good you are with your computer skills. You don't have to be a computer savvy, but you should at least know the basics. To enhance your computer skills, just click on the links below to access online tutorials for Micosoft Word, Excel, PowerPoint and many others.
Technical Skills:
http://www.proprofs.com/certification/comptia/a-plus/study-guide/index.shtml
Activity 1: http://www.uwstout.edu/training/MSTutorials/word.htm
Activity 2: http://www.baycongroup.com/tutorials.htm
Activity 3: http://www.officetutorials.com/
Activity 4: http://www.jegsworks.com/lessons
For call center job seekers applying for Technical Support for ISP, Dell, IBM, or Hewlett Packard,
visit http://blog.support1000.com/.
You may also visit http://www.virtualdesktop.org to practice navigating Windows Programs and most versions of Macintosh. The website also includes different applications such as Outlook Express (different versions), Apple Mail, and Netscape.
These are free websites that will be valuable to you if you really want to be part of the call center world. So train yourself, get ahead, be a Technical Support Representative if you wish (Technical Support Representatives receive higher compensation than most Customer Service Representatives). Start becoming a call center job seeker and be a proud agent.
1 comment:
I know many people who are just passed 10standard and doing a high pay call center jobs.,, of-course they know computer basics as well.
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