Why the Philippines?
CyLynx's Customer Interaction Center in Manila, Philippines
A frequently asked question from
clients is why CyLynx chooses to locate
its base of operations in the Philippines.
Powerful U.S. based companies like
America Online, Accenture, and Proctor
and Gamble have all realized the
incredible benefits of outsourcing
back-office functions to the Philippines.
Advances in communications
technology have enabled CyLynx to set
up its Customer Interaction Center in
Manila, where we have extra resources
to provide higher levels of service.
Top Five Benefits of
Locating in the Philippines
- Cost Structure
Labor rates in the Philippines for skilled IT
professionals are among the most competitive
- English Proficiency
Although Filipino is the national language of the
country, English is widely used in education and
business. The Philippines is the third-largest
English-speaking country in the world.
CyLynx recruits its employees from some of
the top universities in Asia, located in
- IT Proliferation
The Philippines has an advanced
telecommunications and Internet infrastructure,
especially in Manila, the country's capital city,
and the location of CyLynx's office.
The Philippines was an American colony until
after World War II, leading to a very
Americanized culture. As a result, conducting
business from the Philippines seems natural
and the Filipinos are acquainted with
“Put simply, the cost benefits of setting up
remote or shared services centers in the
Philippines are enormous, according to many
already in the country. Wage costs for whitecollar
employees are estimated at 10%-20%
of those in the United States, while the
Philippine workforce is highly educated,
proficient in English and easily adaptable -
all important pluses in a rapidly changing
“The Philippines as aRegional Center for Shared Services”
A combined paper by Peter Wallace, EIU Philippines, Inc. and
Nigel Lucas, Colliers Jardine
"The Philippines, with its educated and highly
skilled English-speaking workforce and its
strategic location between Japan, China and
Southeast Asia, now enjoys both political
stability and sustained economic growth,
and the government continues to provide
institutional and infrastructure support."
Doing Business Guide: Philippines