Cylynx Bets On The Philippines

Why the Philippines?

CyLynx's Customer Interaction Center in Manila, Philippines

A frequently asked question from

clients is why CyLynx chooses to locate

its base of operations in the Philippines.

Powerful U.S. based companies like

America Online, Accenture, and Proctor

and Gamble have all realized the

incredible benefits of outsourcing

back-office functions to the Philippines.

Advances in communications

technology have enabled CyLynx to set

up its Customer Interaction Center in

Manila, where we have extra resources

to provide higher levels of service.

Top Five Benefits of

Locating in the Philippines

  • Cost Structure

Labor rates in the Philippines for skilled IT

professionals are among the most competitive

in Asia.

  • English Proficiency

Although Filipino is the national language of the

country, English is widely used in education and

business. The Philippines is the third-largest

English-speaking country in the world.

Universities

CyLynx recruits its employees from some of

the top universities in Asia, located in

the Philippines.

  • IT Proliferation

The Philippines has an advanced

telecommunications and Internet infrastructure,

especially in Manila, the country's capital city,

and the location of CyLynx's office.

Americanized Culture

The Philippines was an American colony until

after World War II, leading to a very

Americanized culture. As a result, conducting

business from the Philippines seems natural

and the Filipinos are acquainted with

American lifestyles.

“Put simply, the cost benefits of setting up

remote or shared services centers in the

Philippines are enormous, according to many

already in the country. Wage costs for whitecollar

employees are estimated at 10%-20%

of those in the United States, while the

Philippine workforce is highly educated,

proficient in English and easily adaptable -

all important pluses in a rapidly changing

global economy.”

“The Philippines as aRegional Center for Shared Services”

A combined paper by Peter Wallace, EIU Philippines, Inc. and

Nigel Lucas, Colliers Jardine

"The Philippines, with its educated and highly

skilled English-speaking workforce and its

strategic location between Japan, China and

Southeast Asia, now enjoys both political

stability and sustained economic growth,

and the government continues to provide

institutional and infrastructure support."

Doing Business Guide: Philippines

Pricewaterhouse Coopers

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