INBOUND AND OUTSOURCED CALL CENTRES: Get To Know Them

• 24-7 INtouch

24-7 INtouch is an award winning provider of call center outsourcing solutions. The company delivers voice, live chat and email support - all of which have been recognized and awarded by the call center industry, clients, and partners for quality in customer service. With over 40 years experience in the call center industry, 24-7 INtouch has catered its services for businesses and organizations of varying sizes from industries of all sorts.

• Centris Information Services
  
  Bringing High Quality English and Spanish Call Center Services to You. Centris Information Services is a leading provider of high quality bilingual (English and Spanish) call centre services. Centris is headquartered in the U.S. with major operations in Longview, Texas and Monterrey, Mexico. We help your company improve customer satisfaction and increase revenue by creating positive customer experiences that combine high-touch with high-tech.
  

• 1 800 We Answer
  
  The 1-800 We Answer Call Centre network has become a hugely successful nationwide organization that processes millions of calls for thousands of satisfied clients and has grown by 1000% in the last 12 years. Their mission is simple. They want to do whatever it takes to become the greatest communications company on the planet.

• Convergys Corporation
  

Convergys is uniquely and exclusively focused on helping their clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance. They help their clients recruit, service and retain customers and employees using innovative technologies that increase efficiencies, satisfaction, loyalty and workforce effectiveness – while decreasing costs. This approach has made them a global leader for 25 years.

Headquartered in Cincinnati, Ohio, Convergys employs nearly 75,000 employees who serve clients in over 70 countries, speaking more than 35 languages, from 79 sites across the globe. Convergys has been named a Fortune Most Admired company for seven consecutive years, and more than half of the top 50 Fortune 500 companies are Convergys clients.

• Teletech Customer Care Management
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• TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions.They perform all of the business critical support processes efficiently and effectively, letting their clients remain focused on their core strategy, competition, and market agility. Their services and solutions include, complex customer management, direct sales and marketing, Training development and delivery, Recruiting, staffing, and workforce management, loan processing, benefits and claims administration, vendor management, payroll administration, and ecommerce.
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• CyLynx
  Outsourced Customer Support for Web Hosts and ISPs
  
  CyLynx provides outsourced customer support to Web hosting companies and Internet Service Providers. Rather than operating their own in-house customer support departments, which can be an extremely expensive and challenging task, Web hosts, ISP's, and other technology companies can share their support responsibilities with CyLynx while dramatically reducing their support costs.
  
  CyLynx has designed a five step implementation process to facilitate a smooth transition in the transfer of your customer support functions to CyLynx.
  
  Cylynx' mission is to raise the satisfaction levels of our client's customers by delivering superior customer support services. Our entire organization is focused on service delivery, with a firm commitment to quality, control, and security.

• OKS Ameridial

OKS-Ameridial is an international call center with international program management experience since 1987. With 12 years of experience working together, OKS and Ameridial - now operating as a single company - offer their clients an unparalleled record of providing reliable, cost-effective inbound and outbound outsourcing solutions for a variety of industries. The contact centers are located in the United States, Canada and India with sales offices in the U.S., the UK, Canada, and Germany.

Accenture

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With 178,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007.

Their "high performance business" strategy builds on their expertise in consulting, technology and outsourcing to help clients perform at the highest levels so they can create sustainable value for their customers and shareholders. Using their industry knowledge, service-offering expertise and technology capabilities, they identify new business and technology trends and develop solutions to help clients around the world