AMMEX PHILIPPINES

AMMEX Philippines (AMMEX Call Center Philippines) is one of America's Fastest growing private companies. It is the leading supplier of disposable medical and industrial products with over 15000 clients in North America.

Headquartered in Tukwila, Washington, Ammex Philippines (AMMEX Call Center Philippines) provides a wide range of services, from sourcing products in China, to our innovative marketing program.

AMMEX provides both emerging and established companies the ability to outsource production, item assembly, importation and distribution nationwide. AMMEX Philippines (AMMEX Call Center Philippines) takes care of all the challenges associated with overseas transactions so their clients can focus on growing their business.

Ammex Philippines Business Addresses:

AMMEX Philippines I-Support

Pearlbank Centre Building Units 701-703

146 Valero Street, Salcedo Village

Makati City Philippines

QUALFON QUALITY CONTACT SERVICES

Qualfon was founded in 1996 initially providing IVR, billing, SMS, BPO and call centers. It has recently expanded to the Philippines, US and Europe.

Qualfon is a business process and contact center outsourcing provider with call centers across the globe.

Their clients include:

• Telecommunications Industry
• Manufacturing
• Media
• Banking and Financial Services

They are continuously hiring for:

• Call Center Agents
• IT Support
• Quality Analyst
• Supervisor

Qualfon in the Philippines is located in

Cebu City

6th Floor, Skyrise Building, Asiatown IT Park

Cebu, Philippines 6000

TELETECH

If you want to be a part of a huge call center, Teletech is your company, they have reached their previous goal of maintaining 15,000 employees for Philippine operations alone, and now targeting 25,000. So If you want a fast-moving career in the call center, move on to Teletech.

TeleTech is a leading global business process outsourcing (BPO) company that provides a full range of front- to back-office outsourced solutions.

With operations in over 18 countries and on nearly every continent, we manage over 3.5 million interactions in over 29 languages.

Teletech perform all of the business critical support processes efficiently and effectively, which includes:

• Complex customer management,
• Direct sales and marketing,
• Training development and delivery,
• Recruiting, staffing, and workforce management,
• Loan processing,
• Benefits and claims administration,
• Vendor management,
• Payroll administration, and
• eCommerce.

Teletech provides outsourced solutions to the following industries:

• Healthcare
• Retail
• Financial Services
• Communications and Media
• Government
• Travel and Hospitality
• Automotive

TeleTech Rewards Employee Benefits

• Training,
• One-on-one coaching, and
• Exciting career opportunities.

Their employees are eligible for some or all of the following benefits, depending on location and status:

• Medical insurance
• Medical care reimbursement account
• Dental insurance
• Vision insurance
• Dependent Care Reimbursement Account
• Life insurance (basic and supplemental)
• Accident insurance
• Accidental Death and Dismemberment (basic and supplemental)
• Disability (short-term and/or long-term)
• Paid time off
• Holiday pay
• Training
• Tuition Reimbursement

If you got this page out of your search from Google, Yahoo, Bing,etc and you are looking for a career in Teletech, consider these great tips from an insider:

• Beating Tough Call Center Interview Questions
• Enhance Your Communication Skills
• Enhance Your Technical Skills For Technical Support Job
• Job Descriptions

CORPORATE HEADQUARTERS:

9197 South Peoria Street Englewood, Colorado 80112-5833 U.S.A. If you got this page out of your search from Google, Yahoo, Bing,etc and you are looking for a career in Teletech, consider these great tips from an insider: Teletech Philippines

1st Level, Bonifacio Technology Center

31st Street, corner 2nd Avenue

Fort Bonifacio Global City 1634

Taguig, Metro Manila

Teletech Pasay

Bldg. F, SM Corporate Offices

1000 Bay Blvd., SM Business Park

Pasay City 1300

Metro Manila

Monday - Friday 8:00 AM - 5:00 PM

Teletech Novaliches

Levels 1 & 2, Robinsons Place-Novaliches

Quirino Highway corner Maligaya Road

Novaliches, Quezon City 1123

Monday - Friday 8:30 AM - 5:30 PM

Teletech Cainta

Levels 2 & 3, Robinsons Place-Cainta

Ortigas Ave. Extension corner Felix Ave.

Cainta, Rizal 1900

Monday - Friday 9:00 AM - 6:00 PM

Teletech Pampanga

G/F Building 4, SM City Pampanga,

Lagundi, Mexico, Pampanga

Mondays - Saturdays 10:00 AM - 7:00 PM

Temporary Recruiting Office opens on January 14, 2008

TeleTech Site Dumaguete

Dumaguete Business Park

South Road

Calindagan

Dumaguete City, 6200

(beside St. Louis School-Don Bosco, across Robinsons Construction Site)

Monday - Friday 8:00 AM - 5:00 PM

Teletech Batangas

Level 2, Robinsons Metro

Araneta Avenue, Singcang

Bacolod City 6100

Negros Occidental

Monday - Friday 9:30 AM - 6:30 PM

Levels 2 & 3, Robinsons Place-Lipa

J.P. Laurel Highway

Lipa City 4217

Batangas

Monday - Friday 9:00 AM - 6:00 PM

Teletech in Cebu

Levels 1 & 2, Oakridge IT Center

880 A.S. Fortuna Street

Banilad, Mandaue City

Cebu

Monday - Friday 9:00 AM - 6:00 PM

Teletech in SM City Iloilo

Benigno Aquino, Jr. Avenue

Mandurriao, Iloilo City

5000 Iloilo, Philippines

Monday - Friday 10:00 AM - 7:00 PM

Teletech in SM City Bacoor

Gen. Aguinaldo cor. Tirona Highway

Barangay Habay, Bacoor

4102 Cavite, Philippines

Monday - Friday 10:00 AM - 7:00 PM

Saturday 8:00 AM - 5:00 PM

From Awful Events:Teletech Call Center Robbery: The dumb thing that gets more dumb

I'm sure all of you call center agents have already heard about it. The Teletech Call Center robbery was a shame to all robbers, if you ask me. Do they need to arm themselves with high-powered guns and two getaway vehicles to take home a few secondhand cellphones and a few cash that won't even amount to more than 4k US dollars?

Call centers receive their funds from foreign countries for allocations to the different departments, most of which goes to the employee's salary thru their bank accounts.

More of awful events in a call center, click here.

LANGUAGE OR ACCENT AND COMMUNICATIONS SPECIALIST

In a call center environment, a Language Specialist's primary duties are to supervise or perform work in rendering from a foreign language into English the spoken words where the objective is accurate translations, accent reduction or modification.

• A Language or Accent and Communications Specialist administer a systematic approach used to learn or adopt a new accent base on the client's customer's location. The methodology involves several steps, which include identifying deviations in the person's current speech from the desired accent such as pronunciation, speech patterns, changing the way one uses their mouth, teeth and tongue to form vowel and consonant sounds.

• They also modify intonation and stress patterns so that call center agents master the second language and alter their speech to more closely resemble the accent of a certain group of people, thus enhancing clarity of their communication.

• Part of a Language or Accent and Communications Specialist's responsibility is to evaluate call center agents in order to determine their current speech and language development.

Their job would also include monitoring remotely or thru recordings the call center agent's conversations with callers.

CALLTEK CENTER INTERNATIONAL INC.

Calltek is a call center tailor-made for broadband and video/TV specializing in hospitality and MDU market. Their background includes PC/Server Motherboards, Telecommunications, High-Speed Internet Access (HSIA) systems for hotels, as well as Computer Networking.

Although CallTek just started in 2004 by US-based engineers, they have mastered and extensive and consistent commitment to maintain and foster the reputation of the company it supports. CallTek's management 's goal is to take call centers to a higher level of creating a truly seamless relationship between vendors and their clients.

Services Offered

• HSIA Hospitality/MDU
• Internet, VOIP, Video
• Product Support

• Network Management
• 24/7 technical support and customer service thru phone, email and chat support
• Enterprise4 Ticket System and Reporting
• Tier 1 Support Scope
• Tier 2 Support Scope

Calltek's Benefits For Their Employees
Free one meal a day

Free 24 Hours snacks and beverages

Health Insurance

Medicine Subsidy

Retirement Plan/Life Insurance

Savings Plan

Team Socialization Allowance

Quarterly Perfect Attendance Raffle

Performance Bonus

Current Job Openings:

• Customer Service Trainers
• Technical Support Engineers
• Customer Service Specialist
• Web Developer
• Also looking for Spanish Speaking TSE and CSS

CallTek Center International Inc.

USA

7 Marconi

Irvine,CA 92618

Tel : 949.268.9199

Philippines

4th floor JY Square

Lahug, Cebu City 6000

Tel : 032.417.2889

Anyone interested for the this call center job may email their resume to hiring@calltekcenter.com. Online application is welcome.

Email : sales@calltekcenter.com

CLIENTLOGIC CORPORATION PHILIPPINES

ClientLogic is a leading international business process outsourcing provider in the customer care and back office processing industries. The company is among the top five global call center providers, managing more than 140 million customer interactions in 2003. The company’s main headquarters is in Nashville, Tennessee.

Still in the phase of expansion in the Philippines, ClientLogic has already made itself to be one of the top call centers fast expanding its operations. They are currently employing almost 2,000 individuals in its main office in Ortigas Center, Pasig City. They also have another facility in Baguio City at the Baguio Export Processing Zone which has more than 1000 employees, and will be expanding to another 600-seater site. ClientLogic is a subsidiary of Canadian diversified company Onex Corporation and operates in 53 locations in 12 countries throughout North America, Europe and Asia.

Offered Services:

• Customer care
  
• ClientLogic provides customer service, sales and technical support which include tracking customer information across multiple channels.
• Back-office processing
  
• ClientLogic offers comprehensive, back-office services, order and payment processing, eCommerce, catalog, continuity services and rebate processing activities.
• Right-shore
  
• ClientLogic’s right-shore strategy focuses on consistently providing the right products and services to the right customer-type from the most appropriate geographies.

ClientLogic Corporation Baguio

Loakan Road, Peza Complex

Loakan

Baguio City 2600 Philippines

ClientLogic Corporation Pasig City

22/f Wynsum Corporate Plaza,

Emerald Ave, Ortigas Center

Pasig City, Metro Manila,

Philippines

Contact No:

860 -1012

Fax No:

860 - 0111

Email:

cristina.templa@clientlogic.com.ph

Website:

www.clientlogic.com

HOW DO YOU PUT THEM ON HOLD?

I worked in a call center for quite a while now handling technical support. My calls would always require me to open up at least 5 systems on the average while I check on my resources. During the course, I can't help but put the caller on hold who happen to be a little frustrated already because of having to be waiting on queue, aside from the problem he is experiencing with the service.

The best method I found most effective to avoid having the caller get more aggravated are the following:

1. Explain to the customer why you have to place them on hold. Making them aware that you are working on a solution to the current issue pacify their frustration.
2. Ask permission which should include the length of possible time that they will be put on hold.
3. Wait for their response and thank them before pressing the hold/mute button.
4. If it will take you longer than expected, go back to the customer and ask for an extension.
5. When you finally get back to the customer, either thank them for holding or ask them for apology for the long wait.
6. Explain whatever result you have gained while they were waiting. Be it a futile attempt, let it be known to them. Then offer a last recourse, if needed.

As a call center representative, we need to find smart ways to handle all our calls in every situation..So what about you, do you have your own smart way of putting them on hold? Let us know. Drop uour thoughts here on the comments section.

After 10,000 years, Philippine Call Centers: Urged to hire home-based workers

Being a mother, and a household to manage, I have been searching on the web for call centers offering home-based jobs for quite some time. Unfortunately, big call centers offer home-based jobs in the US only. So you can imagine how my eyes just opened wide when I read this news written by Jesus F. Llanto of NewsBreak.

During the Annual Call Center Expo 2008, an expert on business process outsourcing (BPO) urge Philippine call center companies to hire work-at-home agents or home-based employees to solve the high turnover rate in the industry.

William Dieu, senior research analyst from callcentres.net, said that companies can lower attrition rate and foster high agent satisfaction if they will allow home-based operations.

"The Philippines should think about the benefits of hiring home-based agents," Dieu said. He added that working from home also allows employees to save on transportation cost, especially now when prices of fuel are soaring.

Dieu said that only nine percent of the companies here allow working from home and he warned that "it is not expected to increase" in the succeeding months.

Benedict Hernandez, senior vice president and general manager for Philippines of eTelecare, said technological factors hamper the development of this kind of job.

"It has not really taken off," said Hernandez. "There are many things to consider. We are not as wired as the United States."

John Langford, executive vice president of ICT group, said it will take time before this system is adapted. "The industry has been in the United States but this set-up has been used only in the last five years.

Big sector

Call centers are the biggest sector in the Philippine BPO industry. It generates the biggest revenue and employs the most workers. In 2007, contact centers accounted for 73 percent of the industry’s US$4.8 billion revenue and its employees accounted for 60 percent of the 300,000 BPO workers.

"The industry will grow at a healthy clip this year," said Dan Reyes, president of Sitel and director of the Contact Center Association of the Philippines (CCAP).

CCAP estimates that this year, contact centers are expected to earn US$4.3 billion dollars, or around 30 percent increase from last year’s US$3.3 billion. Around 50,000 additional jobs are also expected this year.

Call Centers in the Asia-Pacific region, said Dieu citing data from consulting firm Frost and Sullivan, generated US$665 million revenue in 2007 and is expected to earn US$13 in the next seven years. (abs-cbnNEWS.com/Newsbreak)

ACCENTURE

One call center that continue to value quality when it comes to their performance is Accenture. It is a global management consulting, technology services and outsourcing company. The International Association of Outsourcing Professionals (IAOP) ranked Accenture to be the number one outsourcing service provider on the Global Outsourcing 100 list.

Accenture was established in 1989 primarily as a technology consultant and systems integrator, and soon began offering new breeds of business integration solutions to clients.

They have maintained their relationships with the world's leading companies and governments and work with organizations of all sizes—including 94 of the Fortune Global 100 and more than two-thirds of the Fortune Global 500. Their commitment to client satisfaction strengthens and extends their relationships. One proof is that all of their top 100 clients in fiscal year 2007, based on revenue, have been clients for at least five years, and 85 have been clients for at least 10 years.

Industry-Specific Business Process Outsourcing Services

• Insurance BPO
• Navitaire-helping airlines reclaim relationships with their customers
• Public Service (Government) Processing-helping the public sector to provide better citizen services
• Utilities BPO-provides customer care, technology and business services to utility companies
• Pharmaceutical BPO Services-provides outsourcing services to medical organizations
• Health Administration BPO Services-provides outsourcing services to health payers

Accenture also offer "bundled outsourcing" services where they provide multiple BPO services on a shared services basis or bundle BPO services with IT outsourcing.

PHILIPPINES

5th Floor MSE Building

Ayala Avenue, 1200 Makati City

Philippines

Tel: 63 (2) 841 0111

Fax: 63 (2) 849-5003

manilacareers@accenture.com

Tips To Avoid Dead Air During Calls

1. When a call center representative is processing something on the system, one way of filling the dead air is by informing the customer that while you are working on their issue, they may not hear from you but they will hear background noise only, but should they need to interrupt you, they may do so. Most callers are comfortable with that and would usually put you on speakerphone while they work on something of their own.
2. Set your caller's expectation that dead air may happen. Give out small talks like "how's the weather" and maybe up selling.
3. Take the time to confirm information you see on the account (package and services) while working on their concern.
4. It helps to discuss with the customer what you are doing. You can repeat back any notes documenting the customer's complaints and describe the action you are taking to resolve the issue. While this method fills up dead air, this also enforces satisfaction to the customers letting him know that the issue is correctly understood and documented, aside from assuring him that actions are being taken to resolve the issue.

As a call center agent, how do you handle dead air?

WESTERN WATS PHILIPPINES

If you are from the South, then this is your call center, Western Wats. They are unique among the call center companies since they don't provide customer service or technical support. What they do, though is Market Research. They conduct surveys.

Market Research call centers collect data for a wide variety of agencies. These data collection efforts can help companies create better business plans and help them determine how to launch a new product or service, or how to fine tune existing products and services. It can be used to determine which portion of the population will purchase a product/service or how a constituency will vote for a particular candidate/issue, based on variables like age, gender, location and income level. We empower businessmen, political leaders, and decision makers to make smarter, better and informed decisions.

Western Wats has over 16 phone centers. Their Cebu, Phillipines facility being the only one outside North America, is proud to be the largest and fastest growing of them all. Strategically located inside the Mactan Export Processing Zone- 2 (MEZ-2), on the island of Mactan, Western Wats Philippines has successfully operated in the Philippines since August 2003. The Cebu phone center is a wholly owned subsidiary of Western Wats and is exclusively dedicated to survey research. The facility is directed by executive management at their headquarters in Orem, Utah. The center currently occupies three floors and employs more than 1,500 full time employees who operate 700 interviewing stations.

Western Wats have close to 300 clients, ranging from government agencies, auto manufacturing firms, advertising outfits, media organizations, print publications, and universities, to mid-sized grocers, small private businesses, non-profit groups, etc.

These are the jobs offered:

Market Researchers

PHP Programmers

IT Technicians

IT Specialist

HR Staff

Software Developers

Helpdesk Telephone Support Technicians

If you apply for a job with Western Wats, these are what you can expect:

• No selling. No Telemarketing involved.
• They do not offer any Customer Service Assistance.
• They do not do conduct any Technical Support.
• They do not receive nor answer to the concerns of any irate callers.
• They have a fixed schedule.
• Certainly no shifting or rotation scheduling.
• More casual dress code is allowed.
• Two week paid training.
• Regularization of 95% after 5 months.
• Working students are offered flexible schedules.
• For individuals who wish to further their education, they grant study leave.
• Meritocracy is something they advocate. Western Wats offer equal employment opportunities and career advancement from within their ranks.
• They respect individuality, regardless of a person’s age, sexual preference, religion or culture.
• You can expect a clean, spacious and conducive workplace.
• They have a high retention rate with employee satisfaction.

Where can you find them?

Western Wats Philippines Incorporated

PIPC Building #7

MEZ II, Basak

Lapu-lapu City, 6015

Western Wats Philippines

Important Phone Numbers:

Trunkline:

(032) 341- 3268 and (032) 341-3266

Human Resources Extension Number:

7527- HR Staff

Recruitment Extension Numbers:

7523 and 7522 – Recruitment Staff

Western Wats Philippines Operations

Business-to-Business Shift

Shift Hours: 8:00 PM - 4:00 AM

" I Would Like To Speak To A Supervisor Please..."

A Challenge To Call Center Agent


A customer who insist on being transferred to a person in authority may have had a bad experience with another call center representative. Take into consideration that the caller maybe angry, dissatisfied, and at the end of his rope.

Following are the various ways a call centre agent may handle this kind of situation:

1. "Spiel" it out

"Given a chance, I will be glad to assist you with your query, after which, if you still find the need to speak to a supervisor, I will transfer the call..."

This simple statement enforces empowerment coming from accountability. This would instill ownership to the mind of the customer giving him an assurance that his concern will be resolved by the agent he is talking to.

2. Show empathy

A call center agent should always try to be empathic to the customer and ask what the caller's needs are. This kind of response help bring down the customer's level of frustration and may bring a win-win situation in the end, for both the agent and the customer. The call centre agent may let the customers know that she can help them just as well as his supervisor. This statement can give the customer some form of trust and confidence on the agent who assured her that the issue at hand will be resolved by the right person.

3. Tone is everything

On every call, tone can make or break the relationship of a customer with the company and employee. So be sure to apply the right tone when talking to a frustrated caller.

4. Honesty is still the best policy

There is nothing wrong with explaining to the customer the actual situation:

"I am in a position to respond to your concern and assist you in any way that we can without the need to transfer you any further. I am sorry that you were not happy with the response to your concern, but that is what we can do for you at this time. If you are looking to escalate your call in order to obtain a different answer, I apologize, but our position will not change."

5. A call center agent should ask the customer for the information to pass along to the supervisor, while in the meantime looking at the problem themselves. If the customer's problem is within the call center agent's skill, then the agent may state to the customer that the problem can easily be resolved, followed by a lot of empathy to calm the customer.

6. Use your instinct

If a customer sounds like he wanted to hear some information from someone in authority just for his own satisfaction, transfer him to the supervisor..if only to keep customer satisfied.

A large call center usually provide their own team who are vintage and highly trained agents who may handle escalated and complicated calls. These agents are not usually monitored for handle and talk time, and given a higher level of empowerment just like a supervisor. All transfers done are warm transfers to make them in a better position to handle the customer.

Customers looking for supervisors are usually transferred to this team.

Do you have your own way of handling customers looking for supervisors? Tell us about it and empower your call center colleagues!

MyLot buddy here (Zeroflashx2) says:

"Yeah, I've experienced some of the sup calls as well. At first, I'd really ask for a good reason why the customer needs to talk to a sup. I try to explain as much as I can based on the context. They do accept the explanation some times but still wants to talk to the supervisor.

At that point, I just have to give it to my supervisor as it's his/her request. I just hate those supervisors who hides when they start to hear someone talking to an irate customer.

Well, to be honest I've been on both sides. When I was an agent it was mostly an escalation team (from quality) who answered the call. My sup did receive some of my calls but he is usually very busy.

I've been a sup as well. So far, the sup calls that I missed are due to me being on a meeting/out of the office. We're not customer facing though so most of the times we just have request for a call back from sup. Did that a lot of times.

Well, being a sup, you can bend the rules a bit without actually breaking it.

You have more control over the issue and the agent who works on it. You'll try to think of ways to give something to the customer without losing."

USA

1. Volt Services Group

8854 W. Emerald St., Ste. 290

Boise,ID 83704

208/375-9911

2. OKS Ameridial

303 Parsons Avenue

Bala Cynwyd, PA 19004

U.S.A.

Call: +1.610.667.3000

Fax: +1.610.667.3002

Email: info@oksgroup.com

3. CyLynx

42255 Chase Drive

Canton, MI 48188

USA

4. eti Sales Support

501 Washington Avenue

Pleasantville, New York 10570

Ph: 1.914.747.3030

Toll Free: 1.866.232.4546

Fax: 1.914.747.3466

5. The Connection

(General Contact)

The Connection®

11351 Rupp Drive

Burnsville, MN 55337

Phone: 952-948-5488

Fax: 952-948-5498

6. Advanced Marketing Solutions

400 Donald Lynch Boulevard

Marlborough, MA 01752

508.486.9700 Voice 508.486.9710 Fax

7. Orion Marketing Group

12000 Network Blvd.

Building A, Suite 105

San Antonio, TX 78249

210.694.4114 (phone)

210.690.9215 (fax)

8. GloVXI bal Solutions Inc

3350 Wilshire Blvd 3rd Floor

Los Angeles, CA 90010

Phone: 213-637-1300

Email: sales@vxi.com

9. 24-7 Intouch

Headquarter & Contact Center

335 Maxwell Crescent

Regina, Saskatchewan, Canada

S4N 5X9

Fax: 306.949.4309

10. Inktel Direct

13975 NW 58th Court

Miami Lakes, FL 33014

Phone: 305 523 1100

Fax: 305 827 0341

INDIA

1. Sutherland Global Services

#383, Velachery Tambaram Main Road Vijayanagaram, Velachery chennai 600 042

2. Apex Knowledge Solutions Pvt Ltd

6th Floor, Dugar Towers, 34 (123) Marshalls Road, Egmore chennai 600008

3. Cybernet-SlashSupport

38 North Boag Road T. Nagar Chennai 600017

4. Business Ford Services Center Pvt. Ltd.

No.143, Dr.MGR Road (North Veeranam Salai), Perungudi Chennai 600096

5. Kankei Relationship Marketing Services Pvt Ltd

B-301, Dipti Classic,32/34 Suren Road, Andheri Eas Mumbai 400 093

6. Yantram BPO Services Pvt Ltd

902-903,Samedh Nr.Associated Petrol Pump,C.G.Road Ahmedabad 380009

7. Cyber Futuristics (I) Pvt. Ltd.

IT Park Facility -II ,G1-227/228, H1 236-239 Export Promotion Industrial Park (EPIP),Sitapura I Jaip

8. Just Dial Private Limited

A, 39/40, Sector 16, Behind McDonalds, Noida 500082.

9. Aorta Integrated Services

#37/6, Ist Floor Meanee Avenue, Tank Road Bangalore 560042

10. Alif Technologies Sdn Bhd

Suite 304, Kompleks Mohd Yussof, Jalan Tutong Bandar Seri Begawan 00000

EPERFORMAX CONTACT CENTERS

If you are looking for a call center ran by a Filipino, that's ePerformax. The chairman of the Board is a Filipino while the President and CEO is from the United States. Both personalities has gained numerous awards and successes from their own companies until the partnership.

ePerformax Contact Centers is a corporation owned by Performance Consulting Group of the U.S., in partnership with Transnational Diversified Group (TDG) of the Philippines,

ePerformax started to venture into the Philippines in 2002. TDG is a 30-year old Philippine company that invested to 28 companies which employ over 8,000 people in service-oriented positions who are exported to companies such as Disney Cruise Line.

Their call centers in Makati City and Cebu City have over 2000 agents providing Inbound and Email Customer Service, Technical Support, 3rd Party Call Quality Monitoring and Assessment, Data Collection and Verification, along with a number of back office processing operations, for six major U.S. companies.

Services Offered:

Business Processing Outsourcing Services

• Third Party Quality Monitoring
• Research & Data Mining
• Database Maintenance
• Records Management & Processing
• Document Imaging
• Data Entry & Transcription
• Claims Processing

Contact Center Voice Services

• Inbound Customer Service
• Inbound Technical Support & Help Desk
• Inbound Sales - Up-selling & Cross-selling
• Outbound Business - to - Business

Contact Center Non-Voice Services

• Chat
• Email

To apply for a job at ePerformax, you will have to visit their website , and go to "Career Opportunities". Only thru that section will they respond to any employment opportunities.

Website: www.eperformax.com

ePERFORMAX Contact Centers (PHILIPPINES)

Telephone Numbers:

1.888.384.7004

(632)490.2288

Address: 2nd Floor, BPI Buendia Center Senator Gil Puyat Avenue Makati City, Philippines 1200

3rd Floor, JY Square IT Center 1 Salinas Drive Lahug, Cebu City, Philippines 6000

ePERFORMAX Contact Centers (USA)

Telephone Numbers:

901.751.4800

1.866-ePERFORMAX (866.373.7367)

Address:

8001 Centerview Parkway, Third Floor

Cordova, Tennessee 38018

CALL CENTER POLITICS?

There's been a lot of buzz about call center politics. Most, being a huge organization with thousands of employees, politics seem to be inevitable. Individuals get promoted because they know the boss, personally. But although there are call centers that cannot stick to their code of conducts, there are still a lot out there who continue to advocate meritocracy.

So for those who have made it to the call center industry, try to look around. Be very inquisitive about your higher ups. It's not so bad to check if they are suited for the job. Well, it is imperative for you if you want to build a lifetime career in that call center company you so diligently served in the hope of building your ladder up to the corporate.

More of Employee/Employer Releationship here.

Seek No More: JOBSolutely Cool Glorietta 2008

Seek No More: JOBSolutely Cool Glorietta 2008

Hey..Call Center job aspirants..There's a job fair coming at the Festival Supermall on August 29-30. Call Centers are joining to search for their future team players. For more details, click here.

And do remember to be prepared for that job interview. Be sure that you understand the job position that you are applying for and you have a background of the call center company you aim to join.

MORE INTERVIEW TIPS FOR CALL CENTER JOBS

1. When being interviewed for a call centre job, avoid answering questions with a brief "yes" or "no". Try to elaborate by using your past work/school experiences to support your answer if needed.
2. Never pretend to know something or someone when you don't. If you don't understand the question, or you need a moment to think about it, say so.
3. Be honest. Don't overstate or exaggerate your experiences or qualifications. Keep in mind that call center skills can always be learned; but honesty is a quality you either have or don't-and it is something that a call center company value highly in all of their employees.
4. Don't rely solely on your application or your resume to do the selling for you. Interviewers will base their perceptions on their face to face meeting with you.
5. Don't be afraid to ask questions. It's a plus for you since it shows interest and ambition.
6. Project energy and enthusiasm. Employers want to hire individuals who are excited about the job-and become part of their call center team.

Related Information:

• Interview Tips For Call Center Job
• Call Centre QA Interview Strategies
• Call Center Interview Question
• Call Center Interview