Showing posts with label Employment. Show all posts
Showing posts with label Employment. Show all posts

Ascend Asia

Ascend is one of the fastest growing sales and marketing service providers catering to both national and international corporations, suppliers, and producers. Ascend’s leadership in the industry and strong management team, combined with its impressive track record of growing client businesses are the pillars of their operations.
 Ascend Asia's clients include telecom, healthcare, insurance and financial services, outsource providers, consulting, hospitality and communications companies, among others
 Job Openings at Ascend Asia Call Center
They are looking for people who are not satisfied with how things are. They  need people who are performers, achievers – Talented young individuals who are dynamic, flexible and willing to move forward.
 They seek learners who gather knowledge and possess a boundless curiosity. They seek leaders who take risks and people who practice optimism. Ascend Asia like people who desire a challenging career in a company that values and rewards superior performance.
Ascend Asia is currently looking for:
Call Center Representatives
QA Associates
Team Leaders
Processing Assistant
Php Programmer

 Contact Ascend Asia at
Ascend (Asia) Worldwide
Marketing Solutions Inc.
14/F Burgundy Corporate Tower
252 Sen. Gil Puyat Ave.
Makati City, Philippines 1226
Contact: 893.10.13
Fax: 403.90.66
Ascend Worldwide Group
Pacific Office
5335 S. Decatur Blvd. #A160
Las Vegas, NV 89118
Contact: 702.430.7802

East Coast Office
7th Floor, 1230 Avenue of the Americas. 7th FL. New York, NY 10020
Contact: 786.228.9050

Before proceeding to that exciting job opening at Ascend Asia, prepare yourself with the following great tips from an insider:

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Call Center Interview Questions

Tell Me About Yourself

At this stage in my career, I would say that the no. 1 call center interview question that rarely miss an interview is to say something about yourself.  Simple as it is, but I would caution you to take time to think about the answer to this Interview Question as this will set the tone for the rest of the interview.

So how would you respond?

The interviewer is not interested to know about your family details or personal background. That you have to realize.  What he is interested in are your achievements and the milestones in your career.  Period.

You cannot go wrong with this call center interview question, and here's how you should prepare.

Focus. Think about your strength and how it could be important to the call center position (experiences, traits, skills, etc).  What would you want  the interviewer to know about you. List them down. Yes, list them down. It will help your mind to remember your best answers.

Prepare a script. You can start by talking about your past experiences that brought success even to the most menial task

" I have been in the call center industry for the past two years.  My most recent experience was to handle incoming calls for technical support in the Internet service industry.  I have enjoyed the job and the challenges that goes with it because of the opportunity to connect with people. I have performed significantly well which has resulted to good customer satisfaction rate."

Next, talk about your strengths and abilities:

" My real strength is  my relentless need to satisfy any standard  set.  I pride myself on my reputation for being there, when and where I am expected to be."

End your response with the statement about your current situation:

"I am now looking for a company that values people: their employees, their clients, and their client's customers. A call center where I can join a strong team."

Practice. Your script should keep you in track, but don't memorize it. You should sound natural and conversational.

This is just one among the list of Call Center Interview Questions that I believe you should be prepared for. Check out How To Beat Tough Questions On a Call Center Job Interview to learn more. Cheers!



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ACQUIRE ASIA PACIFIC

Acquire Asia Pacific centres are located in the cities of Melbourne, Australia and Manila, The Philippines. Both state of the art facilities were designed and built with ultimate deliberation for both clients and staff. We specialise in the design, implementation and management of all your customer contact solutions with current market edge on Australasia, Canada and the USA.

Their focus is always on achieving quality results, this is why the process of implementing a call centre based business solutions strategy requires careful analysis, planning and deployment. From the initial sales and marketing ideas, they can help form tailor made programs to personalise the message and maximize business resources.

Their Method operates on some very basic but powerful premises: 1) Hire the right people. 2) Develop them well and empower them with tools and continuous development. 3) Relentless review of the outcomes and refocus towards improvement. Hence, the 3 P’s of THEIR success - People, Process and Performance.

Solutions are tailor made and implemented by an experienced account management team. Regardless of program size, they deliver genuine customer and client centric services, wherein the client is always encouraged to engage in the operational delivery model to the extent requested. They offer Executive Services to account for all aspects of the relationship.

Quality Results are evident across the board and are a matter company principle. They work with their clients to ensure that the client achieve and maintain their ideal business objectives.

LOCATION

Australia - Head Office

Acquire Asia Pacific Pty Ltd

PO Box 6097

St Kilda Rd Central, VIC 8008

Australia

Ph 1300 851 261 | Int. +61 3 8256 6762

ABN: 91 115 574 635

The Philippines

Acquire Asia Pacific Inc

LG-C Left WingLower Ground Floor,

Worldwide Corp. Centre, Shaw Boulevard, Mandaluyong City

Philippines

Ph +63 2 667 6800

EMPLOYMENT OPPORTUNITIES

Their Culture

At Acquire Asia Pacific, they recognize the value of people. Whether employee, client, customer, vendor or stranger; all are treated with a professional sense of courtesy and respect. A sense of purpose is instilled in their every action and interaction. The ripple in the pond becomes the source of the big wave, so they focus in all things as all things become a big part in making the big difference.

Why Acquire AP

If you’re currently looking to join a leading organisation with excellent prospects, working amongst friendly and professional staff with access to an ideal training environment then look no further! They offer a competitive salary, day or night time working hours, full training, state of the art facilities and a knowledgeable and experienced team of passionate and results driven professionals.

Acquire Asia Pacific has a wide range of employment opportunities for competent and skilled professionals. Within the Call Centre itself, they have roles ranging from Entry through to Level 3 for applicants seeking positions in the Telecommunications filed, with dedicated departments in Sales, Customer Service, Technical Support, Winback/Retention and Training. Opportunities are similarly open to individuals seeking Managerial roles, with positions in a variety of fields, such as, Human Resources, Finance and IT.

For a position at Acquire Asia Pacific, applicants need to forward their resumes to the corresponding e-mail address listed below.

To apply for a Call Centre/Telecommunication role, please forward your resume to career.agent@acquireap.com

For all Management positions (inc. TL’s/Supervisors/HR and Finance), please forward your resume to career.nonagent@acquireap.com

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Philippines Labor Code for Night Workers

Republic of the Philippines

Congress of the Philippines

Metro Manila

Fifteenth Congress

First Regular Session

Begun and held in Metro Manila, on Monday, the twenty-sixth of July, two thousand ten.

Republic Act No. 10151

An Act allowing the employment of night workers, thereby repealing Articles 130 and 131 of Presidential Decree Number four hundred forty-two, as amended, otherwise known as The Labor Code of the Philippines.

Be it enacted by the Senate and House of Representatives of the Philippines in Congress assembled:

Section 1. Article 130 of the Labor Code is hereby repealed.

Section 2. Article 131 of the Labor Code is herby repealed.

Section 3. The subsequent articles in Book Three, Title III, Chapter I to Chapter IV of Presidential Decree No. 442 are hereby renumbered accordingly.

Section 4. A new chapter is hereby inserted after Book Three, Title III of Presidential Decree No. 442, to read as follows:

Chapter V

Employment of Night Workers

Art. 154. Coverage. – This chapter shall apply to all persons, who shall be employed or permitted or suffered to work at night, except those employed in agriculture, stock raising, fishing, maritime transport and inland navigation, during a period of not less than seven (7) consecutive hours, including the interval from midnight to five o’clock in the morning, to be determined by the Secretary of Labor and Employment, after consulting the workers’ representatives/labor organizations and employers.

“Night worker’ means any employed person whose work requires performance of a substantial number of hours of night work which exceeds a specified limit. This limit shall be fixed by the Secretary of Labor after consulting the workers’ representatives/labor organizations and employers.

“Art. 155. Health Assessment. – At their request, workers shall have the right to undergo a health assessment without charge and to receive advice on how to reduce or avoid health problems associated with their work:

“(a) Before taking up an assignment as a night worker;

“(b) At regular intervals during such an assignment; and

“(c) If they experience health problems during such an assignment which are not caused by factors other than the performance of night work.

“With the exception of a finding of unfitness for night work, the findings of such an assessments shall not be transmitted to others without the workers’ consent and shall not be used to their detriment.”

“Art. 156. Mandatory Facilities – Suitable first- aid facilities shall be made available for workers performing night work, including arrangements where such workers, where necessary, can be taken immediately to a place for appropriate treatment. The employers are likewise required to provide safe and healthful working conditions and adequate or reasonable facilities such as sleeping or resting quarters in the establishment and transportation from the work premises to the nearest point of their residence subject to exceptions and guidelines to be provided by the DOLE.”

“Art. 157. Transfer. – Night workers who are certified as unfit for night work, due to health reasons, shall be transferred, whenever practicable, to a similar job for which they are fit to work.

“If such transfer to a similar job is not practicable, these workers shall be granted the same benefits as other workers who are unable to work, or to secure employment during such period.

“A night worker certified as temporarily unfit for night work shall be given the same protection against dismissal as other workers who are prevented from working for reasons of health.”

“Art. 158. Women Night Workers. – Measures shall be taken to ensure that an alternative to night work is available to women workers who would otherwise be called upon to perform such work:

“(a) Before and after childbirth, for a period of at least sixteen (16) weeks, which shall be divided between the time before and after childbirth;

“(b) For additional periods, in respect of which a medical certificate is produced stating that said additional periods are necessary for the health of the mother or child;

“(1) During pregnancy;

“(2) During a specified time beyond the period, after childbirth is fixed pursuant to subparagraph (a) above, the length of which shall be determined by the DOLE after consulting the labor organizations and employers.

“During the periods referred to in this article:

“(i) A woman worker shall not be dismissed or given notice of dismissal, except for just or authorized causes provided for in this Code that are not connected with pregnancy, childbirth and childcare responsibilities.

“(ii) A woman worker shall not lose the benefits regarding her status, seniority, and access to promotion which may attach to her regular night work position.

“Pregnant women and nursing mothers may be allowed to work at night only if a competent physician, other than a company physician, shall certify their fitness to render night work, and specify, in the case of pregnant employees, the period of the pregnancy that they can safely work.

“The measures referred to in this article shall not have the effect of reducing the protection and benefits connected with maternity leave under existing laws.”

“Art. 159. Compensation. – The compensation for night workers in the form of working time, pay or similar benefits shall recognize the exceptional nature of night work.”

“Art. 160. Social Services. – Appropriate social services shall be provided for night workers and, where necessary, for workers performing night work.”

“Art. 161. Night Work Schedules. – Before introducing work schedules requiring the services of night workers, the employer shall consult the workers’ representatives/labor organizations concerned on the details of such schedules and the forms of organization of night work that are best adapted to the establishment and its personnel as well as on the occupational health measures and social services which are required. In establishments employing night workers, consultation shall take place regularly.”

Section 5. The subsequent articles starting from Book Four, Title I of Presidential Decree No. 442 are hereby renumbered accordingly.

Section 6. Application. – The measures referred to in this chapter shall be applied not later than six (6) months from the effectivity of this Act.

Section 7. Guidelines. – The DOLE shall promulgate appropriate regulations in addition to existing ones to ensure protection, safety and welfare of night workers.

Section 8. Penalties. – Any violations of this Act, and the rules and regulations issued pursuant hereof shall be punished with a fine of not less than Thirty thousand pesos (P30,000.00) nor more than Fifty thousand pesos (P50,000.00) or imprisonment of not less than six (6) months or both, at the discretion of the court. If the offense is committed by a corporation, trust, firm, partnership or association, or other entity, the penalty shall be imposed upon the guilty officer or officers of such corporation, trust, firm, partnership or association, or entity.

Section 9. Separability Clause. – If any portion of this Act is declared unconstitutional, the same shall not affect the validity and effectivity of the other of the other provisions not affected thereby.

Section 10. Repealing Clause. – All laws, acts, decrees, executive orders, rules and regulations or other issuances or parts thereof, which are inconsistent with this Act, are hereby modified and repealed.

Section 11. Effectivity Clause. – This Act shall take effect after fifteen (15) days following its publication in two (2) national newspapers of general circulation.

Approved,

Feliciano Belmonte Jr.

Speaker of the House of Representative

Juan Ponce Enrile

President of the Senate

This Act which is a consolidation of Senate Bill No. 2701 and House Bill No. 4276 was finally passed by the Senate and the House of Representatives on May 30, 2011 and June 8, 2011, respectively.

Marilyn B. Barua-Yap

Secretary General-House of Representatives

Emma Lirio- Reyes

Secretary of the Senate

Approved:

BENIGNO SIMEON C. AQUINO III

President of the Philippines

(Signed June 21, 2011)

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COMMON REASONS WHY CALL CENTER AGENTS RESIGN

CHELTENHAM, ENGLAND - AUGUST 19:  An employee ...Image by Getty Images via @daylife

When I first joined the call center industry, I couldn't understand why there were very few tenured agents, and they continue to decrease in numbers as I went along. It was only when I became one myself that I figured the common reasons why call center agents resign.

Unlike any other industries, working in a call center is like being in a swarm of ants where you are surrounded by many people just like you. It was hard to stand out, while authority figures are very visible since they seem to hold all the cards. Because of that, a call center agent experience very little flexibility that any creativity or individualism was hard to express.

The following are the most common reasons why agents resign and some tips on how to boost retention.

  • Burn- out

The stress of dealing with difficult people day in and day out, and repetition of calls, spiels, and issues naturally leads to burn-out.

TIP: Show encouragement, support, and motivation just to make the agent feel that the management understand what they go through everyday. A little gesture of appreciation for their hard work may lift up an agent's spirit.

  • Highly Structured Environment

Most typical among call centres are their strict rules on schedule adherence. An agent is expected to follow strictly the time to be on and off the phone, breaks, talk time, after call work, etc, coupled with call monitoring and target goals.

TIP: During the hiring process, make it a part of the orientation to let the candidate understand the nature of the job which should include the negative side of it. If something is expected, it will not be difficult for an individual to adopt to certain norms.

  • Lack of Growth Potential

When an agent reached that certain point when they feel they have mustered the job and learned all the the skills needed, and there is still no chance for promotion, that's when they start looking for something else.

TIP: Know those agents who have been in the company for a long time. Try to learn how they feel about their position and try to learn what they think about any progress with regard to their job. If they are interested for a leadership position, offer training and leadership programs. If for example, a supervisory position is scarce, give them some other task where they would feel empowered like delegating some of the team leader's task.

  • Compensation Structure

Compensation has always been the number one reason why agents resign.

TIP: Communicate with the agents to let them know what they can do to impact their compensation.

  • Undeserved Compensation

Be sure to give an agent what they are worth fairly. Try to avoid paying out someone below what everyone else is receiving.

TIP: Just because the agent did not ask for so much during the hiring process, it's never a reason to give him lower salary. Employees will always talk about their salary even if they are advised not to talk about it. And once they learned that they are receiving less, they would feel betrayed.

  • Lack of Professionalism

Some of the tenured agents may have become too comfortable with the company that they tend to act unprofessional which include how they dress up, lack of courtesy in how they speak or treat one another, etc. A new agent may feel uncomfortable that he may want to look for another working environment.

TIP: Uphold the standard that the company have always enforced and be consistent.

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BEATING TOUGH QUESTIONS ON A CALL CENTER JOB INTERVIEW

If you have been following my blog here (Personal Journey), you know that I was a bummer for 11 years before I decided to apply for a call center job, and I got the job right away on my first application. I don't think I'm smarter than anybody else is. What I believe though, that convinced those HR guys to take me in, is my honesty to admit my lack of knowledge on some points and my eagerness to learn, plus my perseverance and confidence on what I believe I can do. And just like what I mentioned on my "Interview Tips for Call Centre Job," you need not exaggerate on your qualifications or pretend that you know something or someone when you don't. Skills will be taught in any call centre.

Having been on this industry for quite sometime, I have compiled a list of Interview Questions that are most often asked by those call center HR personnel, and what they actually want to find out from asking those interview questions.

Why are you applying for this position?

Never ever never ever mention your financial motive like "because I need money or I'm looking for greener pasture" and don't say "I need experience." On the interviewer's point of view, it meant you are just going to use the company as a stepping ground before moving on to bigger things. Uh-oh, call centers biggest headache is attrition rate. They invest on training people, and therefore they need a long term team player.

TIP: Check on the call centre's background first and be sure to know the nature of the job that you are applying for, and explain how this job opportunity and the company will fit in with how you want to develop your skills and abilities. Mention your past experience (in school or at work), and be able to correlate them .

EX: "I have learned that this company is (mention the company's strength), and I have always wanted to work on that kind of settings. (name of the job position) will help me develop my skills in (abilities and talent).

Where do you see yourself five years from now?

Aww, it's so tempting to answer this with your personal plans like have a family, kids and be in the US, Canada, etc. But please, this is a make or break question. What they really want to find out is if you have focus and direction, and how you can be of value to the call centre.

TIP: Be sure that you prepare a well-thought-of career path before going to the interview.

What do you expect out if this job?

When they asked me with this question, I was spellbound, I just want to walk out of the room. I dared asked him to give me a few seconds to think about it. And after collecting my thoughts, I answered it with the best way I can. Although there's nothing wrong admitting that you need sometime to think about it, being prepared for this question will put you in a better position. Since this is job-related, you can only get a thumbs-up by letting your interviewer know that you understand the nature of the job and the pressure it entails. Explain why you would like to learn those responsibilities, and be challenged by the pressures.

TIP: Get an idea of the job responsibilities.

What can you do for us, that someone else can't?

This is now your chance to sell yourself by emphasizing your unique ability/skill. Recall your past experiences when your solution was able to solve a problem that nobody ever thought of.

TIP: Think of your character traits, experiences, and positive attitude that makes you up as a person. Use them to sell yourself. But please, don't fill the room with hot-air.

Now the bombshell, Why should we hire you?

Correct answer: "Because I will be an asset to your company."
TIP: Before answering, convince yourself first with those words.

If you are looking for a career in call centers, consider looking at these great tips from an insider:


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MORE INTERVIEW TIPS FOR CALL CENTER JOBS

  1. When being interviewed for a call centre job, avoid answering questions with a brief "yes" or "no". Try to elaborate by using your past work/school experiences to support your answer if needed.
  2. Never pretend to know something or someone when you don't. If you don't understand the question, or you need a moment to think about it, say so.
  3. Be honest. Don't overstate or exaggerate your experiences or qualifications. Keep in mind that call center skills can always be learned; but honesty is a quality you either have or don't-and it is something that a call center company value highly in all of their employees.
  4. Don't rely solely on your application or your resume to do the selling for you. Interviewers will base their perceptions on their face to face meeting with you.
  5. Don't be afraid to ask questions. It's a plus for you since it shows interest and ambition.
  6. Project energy and enthusiasm. Employers want to hire individuals who are excited about the job-and become part of their call center team.

Related Information:


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