Showing posts with label Call Centers. Show all posts
Showing posts with label Call Centers. Show all posts

A BURNED OUT CALL CENTER AGENT IN THE LAND OF WILLY WONKA

Honest album coverImage via Wikipedia

BURNED COOKIES

A recipe for a burned out call center agent

Ingredients

  • 10 kilos of all the resentment you have ever felt in the call center but never expressed towards those shrieking callers who have called you moron, idiot, and/or stupid, those racist customers who refused to speak with you, and those ungrateful ones, whom after you have faithfully helped to resolve their issues, taunted you back with insults, and in doing so, destroyed your faith in humanity.
  • 10 kilos of all the bitterness you've ever felt toward those call center authority figures whom you have once respected but didn't respect you back, who took advantage of your credulity and never appreciated your willingness to tear out your guts at their bidding, and in doing so blotted out your belief in the promise of reward for your sincerity and reliability.
  • 10 kilos of all the revulsion you feel towards the circumstances that surround you, that scoffs at an attempt to promote righteousness and instead rewards perversion, that mocks at honesty and ethical behaviour because "No one gets rewarded for being honest and ethical," and in doing so destroys itself.
  • 2 cups of crushed and pounded belief
  • 300 grams of ground sanity
  • 200 liters of bile
  • 1 tbsp of vinegar

Directions

Throw everything into a large vat and mix thoroughly to form a batter. Beat mercilessly until it is soft. Knead the batter with your bare hands and make a dozen of fist-sized lumps. Then shape them into the people you despise.

Bake in 2000 degrees of rage.

Zemanta Pixie

MORE INTERVIEW TIPS FOR CALL CENTER JOBS

  1. When being interviewed for a call centre job, avoid answering questions with a brief "yes" or "no". Try to elaborate by using your past work/school experiences to support your answer if needed.
  2. Never pretend to know something or someone when you don't. If you don't understand the question, or you need a moment to think about it, say so.
  3. Be honest. Don't overstate or exaggerate your experiences or qualifications. Keep in mind that call center skills can always be learned; but honesty is a quality you either have or don't-and it is something that a call center company value highly in all of their employees.
  4. Don't rely solely on your application or your resume to do the selling for you. Interviewers will base their perceptions on their face to face meeting with you.
  5. Don't be afraid to ask questions. It's a plus for you since it shows interest and ambition.
  6. Project energy and enthusiasm. Employers want to hire individuals who are excited about the job-and become part of their call center team.

Related Information:


Enhanced by Zemanta

Did not find what you're looking for? Search here

Custom Search

Popular Posts