ACQUIRE ASIA PACIFIC

Acquire Asia Pacific centres are located in the cities of Melbourne, Australia and Manila, The Philippines. Both state of the art facilities were designed and built with ultimate deliberation for both clients and staff. We specialise in the design, implementation and management of all your customer contact solutions with current market edge on Australasia, Canada and the USA.

Their focus is always on achieving quality results, this is why the process of implementing a call centre based business solutions strategy requires careful analysis, planning and deployment. From the initial sales and marketing ideas, they can help form tailor made programs to personalise the message and maximize business resources.

Their Method operates on some very basic but powerful premises: 1) Hire the right people. 2) Develop them well and empower them with tools and continuous development. 3) Relentless review of the outcomes and refocus towards improvement. Hence, the 3 P’s of THEIR success - People, Process and Performance.

Solutions are tailor made and implemented by an experienced account management team. Regardless of program size, they deliver genuine customer and client centric services, wherein the client is always encouraged to engage in the operational delivery model to the extent requested. They offer Executive Services to account for all aspects of the relationship.

Quality Results are evident across the board and are a matter company principle. They work with their clients to ensure that the client achieve and maintain their ideal business objectives.

LOCATION

Australia - Head Office

Acquire Asia Pacific Pty Ltd

PO Box 6097

St Kilda Rd Central, VIC 8008

Australia

Ph 1300 851 261 | Int. +61 3 8256 6762

ABN: 91 115 574 635

The Philippines

Acquire Asia Pacific Inc

LG-C Left WingLower Ground Floor,

Worldwide Corp. Centre, Shaw Boulevard, Mandaluyong City

Philippines

Ph +63 2 667 6800

EMPLOYMENT OPPORTUNITIES

Their Culture

At Acquire Asia Pacific, they recognize the value of people. Whether employee, client, customer, vendor or stranger; all are treated with a professional sense of courtesy and respect. A sense of purpose is instilled in their every action and interaction. The ripple in the pond becomes the source of the big wave, so they focus in all things as all things become a big part in making the big difference.

Why Acquire AP

If you’re currently looking to join a leading organisation with excellent prospects, working amongst friendly and professional staff with access to an ideal training environment then look no further! They offer a competitive salary, day or night time working hours, full training, state of the art facilities and a knowledgeable and experienced team of passionate and results driven professionals.

Acquire Asia Pacific has a wide range of employment opportunities for competent and skilled professionals. Within the Call Centre itself, they have roles ranging from Entry through to Level 3 for applicants seeking positions in the Telecommunications filed, with dedicated departments in Sales, Customer Service, Technical Support, Winback/Retention and Training. Opportunities are similarly open to individuals seeking Managerial roles, with positions in a variety of fields, such as, Human Resources, Finance and IT.

For a position at Acquire Asia Pacific, applicants need to forward their resumes to the corresponding e-mail address listed below.

To apply for a Call Centre/Telecommunication role, please forward your resume to career.agent@acquireap.com

For all Management positions (inc. TL’s/Supervisors/HR and Finance), please forward your resume to career.nonagent@acquireap.com

COMMON REASONS WHY CALL CENTER AGENTS RESIGN

Image by Getty Images via @daylife

When I first joined the call center industry, I couldn't understand why there were very few tenured agents, and they continue to decrease in numbers as I went along. It was only when I became one myself that I figured the common reasons why call center agents resign.

Unlike any other industries, working in a call center is like being in a swarm of ants where you are surrounded by many people just like you. It was hard to stand out, while authority figures are very visible since they seem to hold all the cards. Because of that, a call center agent experience very little flexibility that any creativity or individualism was hard to express.

The following are the most common reasons why agents resign and some tips on how to boost retention.

• Burn- out

The stress of dealing with difficult people day in and day out, and repetition of calls, spiels, and issues naturally leads to burn-out.

TIP: Show encouragement, support, and motivation just to make the agent feel that the management understand what they go through everyday. A little gesture of appreciation for their hard work may lift up an agent's spirit.

• Highly Structured Environment

Most typical among call centres are their strict rules on schedule adherence. An agent is expected to follow strictly the time to be on and off the phone, breaks, talk time, after call work, etc, coupled with call monitoring and target goals.

TIP: During the hiring process, make it a part of the orientation to let the candidate understand the nature of the job which should include the negative side of it. If something is expected, it will not be difficult for an individual to adopt to certain norms.

• Lack of Growth Potential

When an agent reached that certain point when they feel they have mustered the job and learned all the the skills needed, and there is still no chance for promotion, that's when they start looking for something else.

TIP: Know those agents who have been in the company for a long time. Try to learn how they feel about their position and try to learn what they think about any progress with regard to their job. If they are interested for a leadership position, offer training and leadership programs. If for example, a supervisory position is scarce, give them some other task where they would feel empowered like delegating some of the team leader's task.

• Compensation Structure

Compensation has always been the number one reason why agents resign.

TIP: Communicate with the agents to let them know what they can do to impact their compensation.

• Undeserved Compensation

Be sure to give an agent what they are worth fairly. Try to avoid paying out someone below what everyone else is receiving.

TIP: Just because the agent did not ask for so much during the hiring process, it's never a reason to give him lower salary. Employees will always talk about their salary even if they are advised not to talk about it. And once they learned that they are receiving less, they would feel betrayed.

• Lack of Professionalism

Some of the tenured agents may have become too comfortable with the company that they tend to act unprofessional which include how they dress up, lack of courtesy in how they speak or treat one another, etc. A new agent may feel uncomfortable that he may want to look for another working environment.

TIP: Uphold the standard that the company have always enforced and be consistent.

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