TELUS INTERNATIONAL PHILIPPINES
Telus International Philippines is a pioneer in the global outsourcing industry and IT development backed by a multinational Canadian telecommunications giant. Their clients include companies in the utilities, high-tech, travel, hospitality, telecommunications and financial services industries.
Telus International's screening and training processes identify and develop agents and IT professionals with an exceptional customer-centric focus. The company is committed to superior service quality and cost- effective delivery of call centre outsourcing solutions for their clients.
The senior management and operations team is based in Manila composing of call center veterans with US call center expertise.
Telus Internatonal is one of the few call centers in the Philippines with Filipino roots which gives the management team a better understanding of what motivates a Filipino agent.
TELUS OFFERED SOLUTIONS
• Customer Care
○ General inquiries, account activation status, applications/order processing, billing inquiries, change of address, delivery status, disputes handling, missing/wrong/damaged goods, payment processing, product information, reservations, returns, services support
• Sales
○ Inbound and outbound sales, cross-sell, up-sell,
• Directory Assistance
• Customer Administration
○ Order processing, Account maintenance, enrolment processing, plan switches
• Technical Support
○ Hardware and software troubleshooting, hardware warranty support, installation/removal, operating system installation and functional support, parts replacement, PC protection support, program compatibility, repair/contract services extension processing, security CD support
• Market Research
○ Hardware information surveys, software and systems information surveys, contact information and demographics surveys, commercial real estate surveys
• Financial Administration
○ Debit card chargeback processing, risk management and fraud prevention analysis, credit posting, invoice reporting and analysis
• Application Management and IT Services
○ Project management, system analysis, application design and development, application and system support, upgrade and maintenance services, commercial product development, quality assurance and testing, user and production support
JOB OPPORTUNITIES
• Customer Service Associates
• Technical Support Associates
• Marketing Data Strategists (SQL Specialists)
• Quality Analysts
• Team Captains
• Business Process Improvement Manager
• Network Administrators
• Database Administrators
• Build Software Engineer
• QA Engineer (Software Testing)
• Reports Analysts
• IT Security Manager
• Operations Managers
• Senior PABX Administrator
You may send your resume at recruitment@telusinternational.com.ph or you may visit them on the following addresses:
31/F Discovery Centre
Ortigas Center
Pasig City
1605 Philippines
18/F Raffles Corporate Center
Emerald Avenue
Ortigas Center
Pasig City
1605 Philippines
5/F Market! Market!
Fort Bonifacio Global City,
Taguig City,
1634 Philippines
14/F JMT Building
ADB Avenue
Ortigas Center,
Pasig City,
Philippines
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18 comments:
Man I am a call center agent looking for new job opportunities.,, after reading your blog I think I should consider telus Thanks :) www.cristhianrobles.webs.com
http://cristhianrobles-healthiswealth.blogspot.com// From Cristhian.
Try contacting one of the many Philippine Call Center in Ortigas. They have great benefit packages. Just do your job and I'm sure you will get nice bonuses.
hey...hi! you said that you worked in Telus before and now you're working in a different call center, and you said that you found a job in a call center that has no politics...is this in Telus or in your new job- the one with no politics? and in Telus, is that a US Directory Assistance account they have there? hope to hear from you soon. thanks ( i don't have goggle acct. so i can't post any with the identity..i have yahoo..would that be ok?) thanks
hey hi! you said that you're amazed that now you're working in a call center with no politics...what call center is this? hope to hear from you soon. i'm a call center agent as well; a CSR. thanks.
Hi! Email me at sybillofdkings@gmail.com and I'll tell you about a call center company where politics is a strange word.
..and oh! I'm sorry..but I haven't worked in Telus.
The main thing is call centers is to focus on customer service and quality. call center is due to a combination of current technology, smart committed and well trained work force, and our unrelenting focus on the success of the client’s objectives
no politics?
not true - there is no such dream world.
i can attest to this and i've been with TI even before it became TI (used to be called Ambergris Solutions)
i have been thrice denied of the role i applied for - and mind you...i have given birth to numerous TLs QAs and Trainers who trained under my guidance.
they even had a fabricated application period just so that it looks like there's competition.
low pay per industry standards. if you're looking to secure your finances and career growth...
...stay away from TELUS International
Sorry..you got me wrong. I wasn't talking about Telus. What I said was: I moved in to another compay that seem to have no politics. But I am not and never was employed by Telus. Telus was requested by one of the blog's followers to be included among the lists of call centers here in the Philippines.
Hi Sybill!
You see I've been a full time housewife and a mother of four for 13 years and this time I wanted to try a new career in this industry.Do you think there's still a company that would hire me?
I'm already 33 years of age and didn't finish my nursing course plus no experience of working except at Jollibee as an operator when I was in College.
I really need a job, where do you think I could apply?
I like to apply at telus... do I have a chance? what do you think.... THANKS
Hi meamorjoan!
I started my career in the call center industry when I was 39 years old without any work experience for 11 years prior to that. I was a plain mom and plain housewife. Check this link to see how I went thru my experience when I was applying for a job the first time.
http://callcentersphil.blogspot.com/2008/07/whew-was-it-heaven-opening-doors.html
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thanks!
Great post to all.Let me introduce other material that may be good for our community.
Hi Jared!
I haven't heard or seen any call center here in Manila that accept OJT's. But as long as you're 18 yrs of age and has completed 2nd yr of college, you should be considered. Hope this helps!
Hi..
I would like to apply..Can you please reach me at this no.09462852277 tnx!
Hello.
I'm curious of what kind of company you are referring to with no politics involve. Can you please drop the name of that company? It is not negative by the way to hide it.
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