Call Centers Philippines

Teleperformance is the global expert in call center management, creating more value through a better customer experience. Their core business spans the full spectrum of CRM/BPO contact center solutions. It was first established in 1978

Teleperformance is the most experienced and truly largest global call center outsourcer in the world. According to the culture of the Group, they consider that it is critical to be a present in each country in order to understand the local market and perform to exceed expectations.

Teleperformance has physical contact centers in 45 countries worldwide serving more than 75 markets in over 66 languages for many of the world’s largest companies.

Teleperformance is also noted for their flexibility and adaptability to specific client needs.

Industry Expertise

Automotive

Business services

Charities

Consumer products

Electronic consumer products

Financial services

ISP

Insurance

Mail order

Manufacturing

Membership services

Healthcare and pharmaceutical

Media and Publishing

Retail and Distribution

Telecommunications

Technology

Travel and Transportation

ecommerce

Intermediate Agency

Political and Public Sector

Office Equipment

Programs For Employees

Integration with recruitment and initial training
Motivation with ongoing monitoring
Coaching and performance management
Capitalization with ongoing training and individual career development.

Teleperformance' philosophy is to retain quality agents. The job as an agent is not necessarily a temporary activity, but quite on the contrary. Most of their managers have acquired hands-on experience in the field. This shows that good agents can evolve and receive higher responsibilities within the company throughout their career. Moreover good people are compensated by awards and promotions based on strict measurements mixing quantitative and qualitative criteria.

Teleperformance Career Development