This is one news I gathered from BBC news -UK.Check it out:
T-Mobile urged to keep Scots jobs
More than 400 TSC staff working in Larbert and Greenock face the axe
The Scottish Government is calling on telecoms giant T-Mobile to ditch plans to move hundreds of call centre jobs to the Philippines.
Alex Salmond faced claims that Scottish staff were being "dumped" in favor of a "cheaper overseas" option during First Minister's Questions on Thursday.
About 300 out of 500 staff employed by Telecom Service Centres (TSC) in Larbert face losing their jobs.A further 118 jobs at a call centre in Greenock are also at risk.
MR. Salmond voiced "disappoinment" at the planned redundancies and said it was no reflection on the workforce.
The government, including Enterprise Minister Jim Mather, has been closely involved in the issue.
"The workforce is rightly angry that they have been dumped for a cheaper overseas option after years of dedication."
Michael Matheson MSP
"Mr. Matheson is writing to the company of T-Mobile to argue the case to retain this business in Scotland,," Mr. Salmond said.
Well, guess what? We were desperately hiring agents to fill up the 800 seats for T-Mobile just last month.Good business for us. While the world is feeling the itch of the global crisis, we are moving forward, getting big.
Áre we supposed to be happy that a lot of great companies in the world are turning to us for manpower?While it is true that we are enjoying the turn of events, it somehow bothers me that other people from other countries are not so happy with it.
I need your opinion on this, please post your comment down below and I will publish it as soon as a I can.
I just received a comment from one of our colleagues asking me why didn't I include Telus Philippines in my directory. Actually, I tend to include them, but I just moved in to another company which diffused all my time for this blog. It's a different environment and has a totally different culture compared to where I came from. It amazed me to realize that somewhere within this vast industry, there still exist a call center with no politics. They mean what they say and what you read and heard is just what you are going to get. Your appreciation of the company will always depend on your values, of course. And I am going to tell more about my current employer on my future posts. But for now, here's Telus Philippines as requested by Pearlyjeanne.
TELUS INTERNATIONAL PHILIPPINES
Telus International Philippines is a pioneer in the global outsourcing industry and IT development backed by a multinational Canadian telecommunications giant. Their clients include companies in the utilities, high-tech, travel, hospitality, telecommunications and financial services industries.
Telus International's screening and training processes identify and develop agents and IT professionals with an exceptional customer-centric focus. The company is committed to superior service quality and cost- effective delivery of call centre outsourcing solutions for their clients.
The senior management and operations team is based in Manila composing of call center veterans with US call center expertise.
Telus Internatonal is one of the few call centers in the Philippines with Filipino roots which gives the management team a better understanding of what motivates a Filipino agent.
TELUS OFFERED SOLUTIONS
• Customer Care ○ General inquiries, account activation status, applications/order processing, billing inquiries, change of address, delivery status, disputes handling, missing/wrong/damaged goods, payment processing, product information, reservations, returns, services support • Sales ○ Inbound and outbound sales, cross-sell, up-sell, • Directory Assistance • Customer Administration ○ Order processing, Account maintenance, enrolment processing, plan switches • Technical Support ○ Hardware and software troubleshooting, hardware warranty support, installation/removal, operating system installation and functional support, parts replacement, PC protection support, program compatibility, repair/contract services extension processing, security CD support • Market Research ○ Hardware information surveys, software and systems information surveys, contact information and demographics surveys, commercial real estate surveys • Financial Administration ○ Debit card chargeback processing, risk management and fraud prevention analysis, credit posting, invoice reporting and analysis • Application Management and IT Services ○ Project management, system analysis, application design and development, application and system support, upgrade and maintenance services, commercial product development, quality assurance and testing, user and production support
JOB OPPORTUNITIES
• Customer Service Associates • Technical Support Associates • Marketing Data Strategists (SQL Specialists) • Quality Analysts • Team Captains • Business Process Improvement Manager • Network Administrators • Database Administrators • Build Software Engineer • QA Engineer (Software Testing) • Reports Analysts • IT Security Manager • Operations Managers • Senior PABX Administrator
You may send your resume at recruitment@telusinternational.com.ph or you may visit them on the following addresses:
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