Another Boost To The Call Centre Industry In the Philippines
Teletech, one of the biggest player in the call centre industry in the Philippines just signed a contract with Telstra (Australia). The company confirmed that they would use Teletech to temporarily support existing Telstra staff. They have assured though, that their current staff are safe with their jobs despite their plan to outsource their call centre in the Philippines.
According to Martin Barr, Telstra's spokesman, on an interview with Business Daily:
"Teletech is providing us with additional resources while our credit management staff undertake training so we can manage peak call volumes as we move to new billing systems," he said.
"The number of people will vary depending on the training program and call volumes. Our priority is to ensure we maintain our service to customers."
The company mentioned that all their customers will be on a new billing system by the end of June. They will be engaging with Teletech on a temporary and transitional basis with jobs offshored to the Philippines.
A number of Australian telcos are using Teletech, which is based in Denver, Colorado, for their customer support and administrative data entry jobs.
AAPT will be signing up a three month contract which will be based in Manila for their call centre.